Custom Order Policies

Arthur Gordon is a third generation jeweler, nationally known for his award winning designs and exquisite craftsmanship.

Our passion is making beautiful handmade platinum and gold jewelry that will be worn, enjoyed and cherished for a lifetime.

Our custom made jewelry is guaranteed for one year against losses arising from defects in materials and craftsmanship. All jewelry is subject to ordinary wear and tear. Therefore, by special arrangement our online customers can purchase jewelry insurance, which replaces their item if it is lost, damaged, or stolen. The policy is a 1year replacement only policy from Jeweler’s Mutual Insurance Company and is subject to approval.

We have developed a confidential online order form, which helps us determine your needs and enables us to get a basic idea of what it is you are looking for, in a price range that is comfortable for you. We have a keen understanding of style and balance. It is our goal to know our clients well and provide them with quality jewelry designs that complement their tastes and lifestyles. To help our clients visualize custom creations, we use the most advanced 2d and 3d computer aided jewelry design package available as well as traditional artistic renderings. We are committed to high standards of excellence. We also manufacture logo and award incentive jewelry for Corporations. Our clients are our best advertising.

Feel free to express to us what it is you are looking for. If you have a difficult time expressing what you would like, don’t worry. You can tell us what styles of jewelry that you have seen in magazine ads such as Town & Country, Modern Bride, Vogue, Vanity Fair, or on line that you like and even those that you dislike. Our designers will help you and guide you to the designs that are right for you. Our online custom service includes making jewelry in platinum and gold only. In addition to our custom services we do sell jewelry manufactured by other recognized manufacturers as well. We respect other designers’ copyrighted designs and will not under any circumstances re-create a copyrighted design. If you want to purchase a specific brand name item piece of jewelry, tell us what you are looking for and we will try to locate it for you.

As with most Custom Design Manufacturers, we retain all rights to designs of custom made jewelry that we make. However, if you have a unique design and want us to make a one of a kind piece of jewelry that will never be sold to others, this needs to be addressed and agreed upon prior to our starting the project.

We offer clients two levels of design services, Standard and Premium.

Standard Custom Design Service
Our Standard custom design service is geared for those who have a clear and concise understanding of what they are wanting.

Premium Custom Design Service
Our Premium Custom Design Service is geared for those that need a more tangible or visual image of what they are looking for.